Av. João Crisóstomo

7. Cancellation Policy

7.1 Guest may cancel the Reservation prior to the Commencement Date by written notice to Blueground, such notice to be delivered by email to the address set forth in the Section titled “Notices” below. Cancellation of the Reservation by Guest will terminate this Agreement. No Guest cancellation will be deemed to be effective unless and until Blueground sends a written return confirmation of its receipt of such cancellation. For cancellations requested 15 or more days before move-in, Blueground will collect a charge equal to a half month’s rent. For cancellations requested fewer than 15 days before move-in, Blueground will collect a charge equal to one month’s rent. Any booking/service or card processing fees are non-refundable.

7.2 With written acceptance from Blueground, a Guest may request to switch units under the following conditions:

• If the request is received 15 days or more before the Commencement date, a charge equal to half month's rent will be payable by the Guest to Blueground. Any card processing fees are non-refundable.
• If the request is received less than 15 days before the Commencement date, a charge equal to one month's rent will be payable by the Guest to Blueground. Any card processing fees are non-refundable.

For any unit switch prior to the Commencement Date, the Guest will incur the prevailing Accommodation Fee, Utility Fee, and all other Guest Fees for the new Unit. Exit Cleaning Fees and Booking/service fees are transferable. However, if fees for the new unit are higher, Guest is responsible for covering the difference. If the fees are lower, the Guest will receive a corresponding reduction. Switching to partner-managed apartments is not allowed.

7.3. The final calculation and settlement of any refundable amounts will take place at the end of the Guest’s last booking, even if the Guest has switched units.