true Birmingham

If you cancel within 7 days (or 48 hours after the 31st July), you are entitled to a full advanced rent payment refund.

Once you have booked and your cooling off period has elapsed you are bound into a legal license agreement which requires you to pay the rent for the full license period.

If you wish to cancel your booking after your cooling off period, you will remain liable for the contractual obligations laid out in the Tenancy Agreement unless you can offer proof that you fit any of the following criteria:

• You’re unable to travel due to a travel ban or medical reasons (including Coronavirus)

• You fail to get the results to attend the City and University you selected

• Your VISA is declined

• You choose to move to another university city where we are yet to have true student accommodation

In some cases, we’re willing to cancel the booking if a replacement tenant is found who will take on the rent liability. This decision will be made by the management team at their discretion.